https://www.epalithia.com/approach daily 0.75 2026-02-26 https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/1748778938223-WOHYHOGJP4WOF2M6NCGM/unsplash-image-PVr9Gsj93Pc.jpg https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/1752103576824-P0744A8MHK69TK3PY3X4/unsplash-image-qwtCeJ5cLYs.jpg https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/1747821195703-A4F81QV1TMAXP675TAUK/unsplash-image-1V5zGGTYXVc.jpg https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/1747821391121-N5RD4O3NIQZUJCK5MIIE/unsplash-image-pKlBjhV1USY.jpg https://www.epalithia.com/about daily 0.75 2025-12-21 https://www.epalithia.com/home daily 1.0 2026-03-07 https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/e4092827-9d05-4294-8975-99764ffac18b/IMG_9062.jpg https://www.epalithia.com/bio daily 0.75 2025-12-21 https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/cf8e9788-fe9f-40db-841e-ab91152ec5f7/SustainabilityFACTS.jpg https://www.epalithia.com/challenge daily 0.75 2025-06-29 https://www.epalithia.com/contact-me daily 0.75 2025-07-10 https://www.epalithia.com/gallery daily 0.75 2026-07-22 https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/53e62dfe-966b-48a9-aa7d-9c685547ca06/Slide1.PNG Gallery Text on a purple background reading 'The most important part of our relationship with our customers and employees is... TRUST' with a small logo of two hands shaking in an orange heart at the bottom right corner. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/55f6d1dd-6f83-41de-b3e8-7241278c182d/Slide2.PNG Gallery Fragment of a human hand on the left reaching out towards a robotic hand on the right, with a dark background and overlaid text about understanding and empathy. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/517a0cb4-c531-4ee4-9a43-6acaa0b47c6d/Slide3.PNG Gallery TrustEpalithia https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/474cca73-0990-4b44-a318-28aa0e516e23/Slide4.PNG Gallery A detailed journey mapping chart showing steps from searching to service, with sticky notes in each step, and a large title on the right that says "Journey Mapping our Personas & Employees Experiences identifies friction and flow..." with a heart handshake icon at the bottom right, and copyright note at the bottom left. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/21c3a89a-82eb-4115-a267-6e15d5f6d7c6/Slide5.PNG Gallery Illustration of diverse people breaking and demolishing concrete silos, symbolizing collaboration and idea generation, with supporting text about demolishing silos and generating ideas. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/24f640f6-da17-4447-a37b-870a798bfac3/Slide6.PNG Gallery Illustration showing two scenes: one of airline staff discussing a journey map with a passenger, and another of an airline employee comforting a traveler with a canceled flight. Text highlights the importance of technology in supporting empathy rather than replacing employee talent and expertise. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/cb00dbe0-6348-4026-96f4-4ea7ada8f9d3/Slide7.PNG Gallery A diverse group of people, including individuals with disabilities, holding a large red heart together. An illustration emphasizing compassion and prioritizing people, with the text 'Thinking Human Centric means putting people first!' on the right side. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/5e85ab3b-40e9-4eb2-8705-c4a6789b45de/BermudAir_Endorsement.png Gallery Quote praising BermudAir's operations assessment, signed by George Henderson, Co-founder & Chief Operating Officer, with BermudAir logo and website URL. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/507af627-4d81-48d3-b3d1-26c22e388d66/Slide8.PNG Gallery Slide presenting Epalthia's services including customer experience improvement, empathy-driven journey mapping, service design, operational improvement, and responsible AI adoption. Bullet points list additional consulting services such as persona creation, empathy maps, future journey mapping, service blueprinting, DVF analysis, system audits, and airline IROPS audits. https://www.epalithia.com/new-page daily 0.75 2026-07-22 https://www.epalithia.com/casestudy-1 daily 0.75 2026-07-22 https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/2f0425b6-951a-43e2-a540-95890f44cf8f/Slide1.PNG Case Study BermudAir IROPS Case Study https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/3d34b63e-d4fe-4377-9c2f-96aa8e0ae161/Slide2.PNG Case Study A text slide titled 'Prologue' with a pastel purple background and teal text discussing BermudaAir's customer experience and operational management, featuring a small orange handshake icon in the bottom right corner. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/84ff9656-7873-4def-9aaf-887c9b5282f0/Slide3.PNG Case Study Information about BermudaAir, a boutique airline representing Bermudian culture, with key stats including launch date, employees, destinations, and fleet details. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/26fcaca0-2679-4010-b4fe-2be90c87d30a/Slide4.PNG Case Study Slide titled 'The Challenges' with text discussing BermudAir's operational challenges and customer experience impact, on a pink background with a small icon of a heart with a handshake in the bottom right corner. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/a66cc132-c6dd-43cd-9217-a4febbe5ad80/Slide5.PNG Case Study Slide titled "The Challenges" with pink background and teal text, listing key challenges faced by BermudAir in managing disruption, including reliance on manual processes, limited system integration, inconsistent definitions, fragmented passenger communication channels, and limited visibility into recovery performance. Bottom right corner features a small orange and yellow hand-shaking icon. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/032a066a-9ae2-484d-828b-d77e1500a266/Slide6.PNG Case Study Slide titled 'The Challenges' with bulleted text about increased recovery time, operational complexity, and risk of inconsistent customer outcomes during IROPs, set against a pink background. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/5b5069f0-9c23-4248-ae5f-27ce2a815283/Slide7.PNG Case Study Presentation slide with the title 'How epalithia helped' discussing BermudAir's process improvement through IROPS Process Optimization Audit, emphasizing customer empathy, gap identification, and roadmap development, with a small logo of two hands shaking in the bottom right corner. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/72a16625-be03-44de-81ee-3e90d2bdc644/Slide8.PNG Case Study A presentation slide titled 'How epalithia helped' discussing a Day 1 analysis of BermudaAir's IROP processes, comparing manual versus automated models, with recommendations to separate schedule change windows and delays for better decision clarity, and a logo of a heart with a handshake in the bottom right corner. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/fad1197e-7f84-462e-8b34-18c26348b3fd/Slide9.PNG Case Study Slide titled 'How epalithia helped' with text about Day 2, system integration opportunities, and passenger communication. Small logo of a handshake in a circle at the bottom right. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/6f68d8ad-3842-4eb0-b018-c8e1e3dccaa4/Slide10.PNG Case Study Slide titled 'How epalithia helped' with content about Day 3, introducing an IROPs KPI Dashboard concept for measuring recovery speed, cost impact, and customer outcomes. Lists four pillars: People & Operating Model, Process & Governance, Technology & Automation, Data, KPIs & Continuous Improvement. Copyright at the bottom and a small animated icon of a handshake in the bottom right corner. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/f467b120-1e6b-433a-8e43-705a18f3f7f9/Slide11.PNG Case Study Slide titled 'The Transformation' with bullet points describing BermudaAir's improvements with epalithia, including clearer IRops definitions, network planning changes, customer updates, and Net Promoter Score of 70 for March 2026, with a collaboration credit at the bottom and a small icon of a handshake in the lower right corner. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/7639c4d6-bd77-4c17-afdc-cbcb630983ad/Slide12.PNG Case Study Quote about process optimization by George Henderson, Co-founder & Chief Operating Officer of BermudAir, with BermudAir logo and website, and a handshake icon in the bottom right corner. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/d4d2cce4-0e6b-4374-89fb-de7f9e92da7a/Slide13.PNG Case Study Slide titled 'The Future' discussing BermudaAir's network evolution, operational scalability, ongoing capability, team focus on communication, and continuous operational improvement, with a small heart-shaped hand logo in the bottom right corner. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/55a5de4b-2315-4adf-9024-a73f9b413ef3/Slide14.PNG Case Study Epalithia branding page with text about customer experience, empathy, hospitality, culture, values, and technology, featuring a logo with a handshake icon and the tagline 'your experience partner'.