https://www.epalithia.com/about daily 0.75 2026-07-26 https://www.epalithia.com/home daily 1.0 2026-07-26 https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/e4092827-9d05-4294-8975-99764ffac18b/IMG_9062.jpg https://www.epalithia.com/bio daily 0.75 2026-07-30 https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/3c6bbcae-4835-4d9f-84ed-6d1097df52c7/Alexi_LCC_Shanghai_1.jpg https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/eb756973-ceaa-44d6-9046-7f808c4e570a/SustainabilityFACTS.jpg https://www.epalithia.com/challenge daily 0.75 2025-06-29 https://www.epalithia.com/contact-us daily 0.75 2026-07-26 https://www.epalithia.com/gallery daily 0.75 2026-07-22 https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/a27e12c7-c7d1-43a2-8f96-5a32021e489e/1+When+TRUST+starts+to+break+down.png Gallery https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/c09c4ca3-bb2c-40a9-9c58-1dd7263f7d1a/2+Customers+feel+like+a+number.png Gallery https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/9c541fd9-0eb4-47b8-949b-ea3449c3cbb2/3+Inconsistency.png Gallery https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/1af6a0b0-c2c9-4588-89aa-d5574e8fefa9/4+Time+to+respond.png Gallery https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/456c5e4d-fbbb-4541-8484-f6ced78cd2c1/5+Bad+Information.png Gallery https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/c1bac5d8-1a11-41eb-85eb-9ad6bba0d827/6+Bad+Tech.png Gallery https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/3056c3f7-02aa-4823-b2af-3ef81b19dbd6/7+Bad+Resolution.png Gallery https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/aeab6e97-55d1-4ec1-bd8b-747979b104eb/8+Reactive.png Gallery https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/11c02b89-da88-432a-9a4c-da20a7b01b2d/9+What+about+employees.png Gallery https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/70fd6cff-a87c-4ed9-bac2-1bfa287bd34f/10+Reimagine.png Gallery https://www.epalithia.com/mindfulwithai daily 0.75 2026-07-26 https://www.epalithia.com/casestudy-1 daily 0.75 2026-07-22 https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/2f0425b6-951a-43e2-a540-95890f44cf8f/Slide1.PNG Case Study BermudAir IROPS Case Study https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/3d34b63e-d4fe-4377-9c2f-96aa8e0ae161/Slide2.PNG Case Study A text slide titled 'Prologue' with a pastel purple background and teal text discussing BermudaAir's customer experience and operational management, featuring a small orange handshake icon in the bottom right corner. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/84ff9656-7873-4def-9aaf-887c9b5282f0/Slide3.PNG Case Study Information about BermudaAir, a boutique airline representing Bermudian culture, with key stats including launch date, employees, destinations, and fleet details. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/26fcaca0-2679-4010-b4fe-2be90c87d30a/Slide4.PNG Case Study Slide titled 'The Challenges' with text discussing BermudAir's operational challenges and customer experience impact, on a pink background with a small icon of a heart with a handshake in the bottom right corner. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/a66cc132-c6dd-43cd-9217-a4febbe5ad80/Slide5.PNG Case Study Slide titled "The Challenges" with pink background and teal text, listing key challenges faced by BermudAir in managing disruption, including reliance on manual processes, limited system integration, inconsistent definitions, fragmented passenger communication channels, and limited visibility into recovery performance. Bottom right corner features a small orange and yellow hand-shaking icon. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/032a066a-9ae2-484d-828b-d77e1500a266/Slide6.PNG Case Study Slide titled 'The Challenges' with bulleted text about increased recovery time, operational complexity, and risk of inconsistent customer outcomes during IROPs, set against a pink background. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/5b5069f0-9c23-4248-ae5f-27ce2a815283/Slide7.PNG Case Study Presentation slide with the title 'How epalithia helped' discussing BermudAir's process improvement through IROPS Process Optimization Audit, emphasizing customer empathy, gap identification, and roadmap development, with a small logo of two hands shaking in the bottom right corner. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/72a16625-be03-44de-81ee-3e90d2bdc644/Slide8.PNG Case Study A presentation slide titled 'How epalithia helped' discussing a Day 1 analysis of BermudaAir's IROP processes, comparing manual versus automated models, with recommendations to separate schedule change windows and delays for better decision clarity, and a logo of a heart with a handshake in the bottom right corner. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/fad1197e-7f84-462e-8b34-18c26348b3fd/Slide9.PNG Case Study Slide titled 'How epalithia helped' with text about Day 2, system integration opportunities, and passenger communication. Small logo of a handshake in a circle at the bottom right. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/6f68d8ad-3842-4eb0-b018-c8e1e3dccaa4/Slide10.PNG Case Study Slide titled 'How epalithia helped' with content about Day 3, introducing an IROPs KPI Dashboard concept for measuring recovery speed, cost impact, and customer outcomes. Lists four pillars: People & Operating Model, Process & Governance, Technology & Automation, Data, KPIs & Continuous Improvement. Copyright at the bottom and a small animated icon of a handshake in the bottom right corner. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/f467b120-1e6b-433a-8e43-705a18f3f7f9/Slide11.PNG Case Study Slide titled 'The Transformation' with bullet points describing BermudaAir's improvements with epalithia, including clearer IRops definitions, network planning changes, customer updates, and Net Promoter Score of 70 for March 2026, with a collaboration credit at the bottom and a small icon of a handshake in the lower right corner. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/7639c4d6-bd77-4c17-afdc-cbcb630983ad/Slide12.PNG Case Study Quote about process optimization by George Henderson, Co-founder & Chief Operating Officer of BermudAir, with BermudAir logo and website, and a handshake icon in the bottom right corner. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/d4d2cce4-0e6b-4374-89fb-de7f9e92da7a/Slide13.PNG Case Study Slide titled 'The Future' discussing BermudaAir's network evolution, operational scalability, ongoing capability, team focus on communication, and continuous operational improvement, with a small heart-shaped hand logo in the bottom right corner. https://images.squarespace-cdn.com/content/v1/6815e5754fbde11019c42c2a/55a5de4b-2315-4adf-9024-a73f9b413ef3/Slide14.PNG Case Study Epalithia branding page with text about customer experience, empathy, hospitality, culture, values, and technology, featuring a logo with a handshake icon and the tagline 'your experience partner'.