“The process optimisation exercise delivered by epalithia provided BermudAir with a clear, practical, and forward‑looking assessment of our irregular operations capability. The work demonstrated a strong understanding of our operating environment and growth ambitions, translating complex operational challenges into clear, actionable recommendations. This engagement has given our team a strong foundation to improve disruption recovery, strengthen internal coordination, and enhance the customer experience during irregular operations. I have no hesitation in recommending this company and hope we have the opportunity to work together again one day.”