Epalithia, derived from the Greek words epanalipsi & alithia meaning iteration and truth.
We help travel industry businesses who aspire to improve their customers' and employees' experiences.
Every interaction along the travel journey is an opportunity to reduce effort and empower employees to provide meaningful service.
With a human-centred service design mindset, we focus on helping you to optimize your operations through journey mapping.
Our founder, Alexi Thornton, is a well-travelled service designer, passionate about enhancing experiences from Booking to Arrival.
Together, we can craft effortless journeys rooted in Empathy, Hospitality, Culture, Values, and Technology, while deepening human connections.
By focusing on what matters most, we will create resilient interactions with customers and a workplace culture that fosters collaboration and excellence.
